A few useful answers before you choose.
Products & care
What comes with my order?
Each product listing identifies the included pieces. Keys, glasses, cards and other props shown for styling are not included unless the listing says otherwise.
What does a 3D printed finish look like?
Fine layer lines and subtle surface texture are part of the finish. Designer-supplied catalog photographs are identified, and colors can appear different under different lighting or on different screens.
Can I choose a color?
Available choices appear on the product page. Some designs use a specific two-color combination; others offer several individual colors. The option you select is the option included in your order.
How should I care for PLA products?
Use indoors, wipe gently with a soft damp cloth and keep away from high heat or prolonged direct sunlight. Do not put PLA products in a dishwasher or leave them in a hot vehicle. Follow any additional care instructions on your product page.
Where are your products printed?
Forge Shadow prints its physical products in Safford, Arizona. Licensed designs are credited to their creators on the relevant listing.
Orders, shipping & returns
Where do you ship?
We currently ship within the United States. Available shipping methods, charges and applicable taxes are shown at checkout before payment. See the shipping policy for details.
When will my order ship?
The dispatch estimate on an available product page describes processing time. Carrier transit time is separate. Tracking is provided when your order ships; use the carrier tracking page for the latest delivery estimate.
Can I cancel an order?
You may request cancellation before dispatch by contacting us with your order number. If we cannot dispatch within the stated time, we will offer an updated estimate and the option to cancel for a full refund. See the shipping policy.
What is your return policy?
You may request a return within 30 days of delivery. Change-of-mind returns must be unused and in their original condition. Contact us before returning an item so we can provide the correct instructions and return address. See the refund policy for shipping costs and the full process.
What if my order arrives damaged or incorrect?
Contact us with your order number and a description of the issue. We cover any return shipping required to resolve a damaged, defective or incorrect item. Please do not send a return without instructions.
QR sign sets
What is included in a QR sign set?
Ten matching panels and ten bases: ten complete indoor tabletop signs. The set uses one public destination URL and one caption of up to 16 letters and spaces. One digital proof and one correction are included.
Do I need a Forge Shadow QR subscription?
No. Each QR code links directly to your page. Forge Shadow does not host your website or provide a dynamic QR subscription.
Can I change my menu after receiving the signs?
Yes, if you update the content at the same destination URL. If the URL itself changes, the printed code continues pointing to the old address and generally requires a replacement sign. Your website provider may offer redirects; those are separate from the signs.
Can the signs be used outdoors?
These PLA signs are intended for indoor tables and counters. Keep them away from heat and prolonged direct sunlight.
Still need help?
Use our contact page or email contact@forgeshadow.com. For an order question, include your order number.